A Go Public investigation into telco contracts has prompted hundreds of frustrated customers from all the big providers to ...

Complaints to call center workers are about to sound a lot less angry, and they have artificial ... in a bid to reduce the stress faced by customer service workers. The company, one of Japan's ...

It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that ... whether in-house or outsourced to call centres. In America alone there ...

A Hastings phone shop owner who was attacked by a disgruntled customer in front of his wife and baby daughter says they have been left shaken by the incident. FoneMate owner Hank Zheng said the ...

Good news for call center operators ... intelligence technology can alter angry voices into calm ones. This should alleviate the tremendous stress of customer interaction on call operators ...

An angry cyclist was filmed raging at a driver in the Salt Lake City area, chastising him for getting too close as he called the cops – only to later be fined himself. The driver of the car ...

An angry Aussie has lashed out ahead of Halloween with a strongly worded message for would-be trick-or-treater, sparking the annual debate of whether Australia should celebrate the holiday.

Shocking! Lawyer rams Mercedes car into Kachori shop in Delhi, Six injured In a shocking incident, six people were injured after a lawyer rammed his speeding Mercedes car into a Kachori shop in ...

A charity worker who helps criminals tackle their addictions punched a man in the face after getting angry while queuing at an Asda customer service desk. Shahid Younis had attempted to make the ...