CRN4 年
Avaya Collaboration, Contact Center Portfolios Receive Upgrades, AI Injection
based Avaya. Avaya AI Routing with Afiniti AiRoy in the call center will help businesses improve customer interactions and employee engagement by pairing customers with the right contact center ...
CRN14 年
Avaya-Nortel Confirms Product Road Map, Will Preserve Data Portfolio
The fourth product to go is Avaya's Contact Center Express, in favor of Nortel's CC 7, which Avaya will now use as its principal midmarket call center offering. Elements of Contact Center Express ...