Avaya’s next moves will be a multistep process that includes shifting the portfolio and customers entirely to cloud—whether it’s private, multitenant or somewhere in between. It will also ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Avaya is a multinational technology company based in the U.S. that ...

The levels,Silver, Gold and Platinum,will be determined by a partner's Avaya revenue, customer support, customer satisfaction surveys, technical expertise and a business management audit ...

I recently conducted a second interview with Alan Masarek, the CEO of Avaya, a company focused on creating customer experience solutions for large enterprises. My first interview covered an ...

The buy, which would bolster Avaya Experience Platform, signals a consolidation in the contact center market. In addition to identifying industry-specific needs and incorporating features that address ...

"Avaya continues to focus on strengthening its cybersecurity program, both in designing and providing our products and ...