All shifts are four hours in length, either 9:30 a.m.–1 p.m. or 12:30–4 p.m. The training program consists of at-home reading assignments, two-day in-person orientation to the Smithsonian and the ...

Let’s explore seven key causes of call center burnout and learn how to ensure your best agents thrive. 1. Not enough employee training Lack of training is the real root cause of so many other ...

So I’m not blogging from an ivory tower acting like it’s easy to maintain call center best practices — it’s not — it requires dedicated managers and constant training. But it is really ...