If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

The Kansas unemployment call center and benefits web site will shut down for a week while the state changes over to updated ...

The $2.2 million contract with Inland Southern California, 211+ would take effect right away, according to the board.

Colorado attorneys have teamed up with the nonpartisan nonprofit Colorado Common Cause to walk last-minute voters through the ...

Find out more about FEMA's plan to award a call order for contact center support under the Outsourced Contact Center Contract, or OC3, blanket purchase agreement.

Just like that, crisis averted. It’s all in a day’s work for the poison center’s operators, the specially trained physicians, ...

Native people are significantly underrepresented in the information technology workforce. The divide is even wider for Native ...

PORTLAND, Ore. (KATU) — As emerging county data show, most deflection center clients walk away without accepting transport.

A behavioral specialist at Groden Center’s day school in Providence participates in a September 2023 strike. Another strike ...