HM Revenue & Customs is using artificial intelligence (AI) to recruit staff, with some customer service agents being hired ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. This is a special article. It is the 500th article I’ve written for ...

French is a truly global language. It is the fifth largest language in the world, and it is spoken worldwide. Studying French at UAB allows you not only to speak French but to learn about and connect ...

More than 25 RE/MAX Malta estate agents and franchise ... while Geoff Ramm, a customer experience strategist, shared techniques for delivering “celebrity service”. Jared James, an industry ...

Brice Hortefeux, French Minister for Immigration, Integration, National Identity and Development Partnership, is in Malta for talks as France prepares to assume the EU presidency from the middle ...

or report a missing issue you can do so on our magazine customer care site. Self Tests If you would like to access the results of a test you have already taken, or upgrade your test to see your ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. AI, machine learning, NLP (natural language processing ... This allows agents to focus on more complex and challenging ...

Three-quarters of consumers say they prefer speaking to a live customer service agent, according to a survey of 4,000 people in the United States and U.K. released by Five9 and Team Lewis last week.

Culture: Exploring Montpellier Explore Montpellier with Garrett and learn more about culture in the French-speaking world. Culture: Exploring the Ivory Coast Explore the Ivory Coast with Roy and ...