In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

AI agents are autonomous programs that perform tasks, make decisions, and interact with environments with little human input, ...

AI cannot replace customer service staff, but it can give them more time to prepare and provide better care for customers, ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

M&S is recruiting for over 850 new Customer Assistants to support in stores across Scotland over the festive period. The recruitment drive is part of the retailer’s commitment to deliver exceptional ...

LG Uplus on Thursday launched its self-developed artificial intelligence (AI) service, ixi-O, joining an intensifying competition for AI services among Korean telecom companies.

"Karisma Hotels licenses Despegar’s AI-powered travel assistant" was originally created and published by Hotel Management ...

Marks & Spencer has announced 410 seasonal job opportunities across its 22 stores in Northern Ireland as part of its wider ...

This kind of aggressive behavior is entirely unnecessary and unprofessional, especially in a service environment. "The final ...

Part of our ongoing commitment to deliver an all-in-one human insight solution, combining the best of UserZoom and UserTesting into a single, unified platform  These new capabilities allow ...

Cisco’s Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue ...

The Tamil Nadu Public Service Commission (TNPSC) has increased the total number of posts under Combined Civil Services Exam ...