SAS utilized this data using the internet of things (IOT ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products would ...

Achieving complete automation requires the seamless orchestration of three core components: workflows, agents and knowledge.

Gain deeper insights into customer sentiment with AI-driven tools that track emotions in real-time, which helps you improve ...

companies have various ways they can use their more unified data to improve the customer experience. Give them control over what data they share and how you engage with them. One option is a ...

Numia helps companies track all of their customer interactions in one place and uses AI to personalize customer journeys.

Kathleen Walch covers AI, ML, and big data best practices. Many companies are turning to AI to help with a variety of customer service operations to provide ... [+] faster response times to ...

Hofkens noted that although many companies struggle to scale their in-house AI solutions effectively, LSPs are adapting by integrating AI into their services and leveraging customer data to enhance AI ...

The Army & Air Force Exchange Service has expanded its partnership with Manhattan Associates for an AI-powered customer ...