Not everyone likes to be called “qin” — roughly equivalent to “dear” in English — so why do some online businesses insist on ...

As AI makes its way into every corner of our lives, one place we will no doubt be most aware of its impact is in the ...

Working with Avaya and Sabio, we’re empowering agents around the world to offer high-quality customer service in every required language for our clients,” said Jakob Westgren, Senior VP - Head ...

As fintech firms continue to expand globally, one of the most complex challenges they face is navigating data localization ...

Outsourcing companies usually hire extra capacity. Therefore, they can usually help you upscale your support desk quickly.

And if we do, it’s often costly to hire and retain them. Working with Avaya and Sabio, we’re empowering agents around the world to offer high-quality customer service in every required language for ...

Global customer service provider Transcom has partnered with Avaya and Sabio Group to create an AI-powered, real-time translation solution that can enable contact centre agents from anywhere in the ...

Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million Series B round led by Keith Block ...

On October 23, the Federal Communications Commission (FCC or Commission) issued a Notice of Inquiry (NOI) focused on customer service across a ...

Gnani.ai's new speech-to-speech LLM, built on NVIDIA technology, transforms customer service by handling 10 million daily ...

Seattle's SDCI updated its phone system to include in-language support and triage staffing for better customer service.