Not everyone likes to be called “qin” — roughly equivalent to “dear” in English — so why do some online businesses insist on ...

As AI makes its way into every corner of our lives, one place we will no doubt be most aware of its impact is in the ...

AI agents are autonomous programs that perform tasks, make decisions, and interact with environments with little human input, ...

As fintech firms continue to expand globally, one of the most complex challenges they face is navigating data localization ...

Outsourcing companies usually hire extra capacity. Therefore, they can usually help you upscale your support desk quickly.

On October 23, the Federal Communications Commission (FCC or Commission) issued a Notice of Inquiry (NOI) focused on customer service across a ...

Large language models (LLMs) have made remarkable strides in natural language processing (NLP), enabling a multitude of applications ranging from automated customer service to advanced content ...

Working with Avaya and Sabio, we’re empowering agents around the world to offer high-quality customer service in every required language for our clients,” said Jakob Westgren, Senior VP - Head ...

When a crisis strikes, a brand's response can make or break its reputation. Learn from the best and worst of crisis ...

From parcels that look like they’ve been savaged by a pack of rabid dogs to packages that mysteriously vanish into thin air, ...

Seattle's SDCI updated its phone system to include in-language support and triage staffing for better customer service.