A Target customer has blasted the retail outlet after their response to her opened delivery boxes was to accuse her of stealing.

Generative AI (GenAI) is reshaping customer engagement in ways previously unimaginable. While it’s still early in its ...

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Live chat: When you select “something else” on the customer service help page, the “I need more help” option will lead you to Amazon’s live chat. This will open a new window, where you can chat with ...

The FCC has fixed its watchful eye on the often lousy customer service we get from telecom providers. The agency said on ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

"The past three weeks I’ve called Brightspeed every weekday," she said. "On my last call I was told that Brightspeed 'doesn’t ...

WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and ...

Even in today’s modern age, call center customer service continues to be a nightmare ... In a demo video shared by Dhingra, a ...

SINGAPORE: A dissatisfied Samsung customer took to social media to display what a software update did to two of his mobile ...