Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

Global toymaker Lego is opening a new office in metro Phoenix where they invite employees to have "imagination." Here's what ...

Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or ...

A woman was left baffled when a customer made what she thought was an unreasonable demand of her in the workplace – and the ...

Negative customer feedback can provide businesses with invaluable insight into missed opportunities and inefficient processes.

In fact, the text of the announcement identifies specific problems customers are asking political leaders to fix when it ...

American business is delivering one of history's greatest revolutions in customer convenience -- except in our industry, the ...

Appearance equals attitude. What I learned from running a call center years ago and how that applies to today's workplace.

Real-person communication lines ... To support this, the customer experience has to complement the broader mechanics of the healthcare service. Without a human-first, streamlined service for ...

CNBC Select has chosen the 10 best mortgage providers based on affordability, credit requirements, customer service and more.

A 20% uptick in revenue and subscription revenue made for a solid quarter for HubSpot yesterday as the firm emphasized its AI ...

Medibank has launched a new “geofence” to divert calls from customers to staff who are based nearby, rather than a ...