Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

Managers' top concerns when hiring Gen Z employees in customer service or client-facing roles included their use of an ...

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a ...

Yorkshire Water’s sister company, Loop, is recruiting for 40 new customer service roles by January 2025. Loop is the first point of contact for Yorkshire Water customers, including people getting in ...

The latest industry appointments, including Alphabet names new chief operations officer and Fleet Assist expands senior ...

M&S is recruiting for over 850 new Customer Assistants to support in stores across Scotland over the festive period. The recruitment drive is part of the retailer’s commitment to deliver exceptional ...

In the sun-soaked state of Florida, where palm trees sway to the rhythm of innovation, a quiet revolution is taking place in ...

Artificial intelligence (AI) is shaking up industries across the board, and restaurants and food service are no exception. From personalized menu recommendations to streamlined kitchen operations, AI ...

Insurance and warranty firm Opteven UK has appointed Neil Mobey and Emmanuel Pallot as its new heads of operations, each with ...

Appointments reinforce the company’s commitment to customer experience and maintaining ... startup Fluidware and before that, in a finance role for Export Development Canada.

Eversource partners EY for transformed operations using automation, AI and process mining to boost efficiency and enhance customer service.