A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can ...

The top areas consumers are experiencing CX skimpflation are quality of service (60%), wait times (58%), and expertise and helpfulness (54%). To discover more findings, download the full report - ...

GUANGZHOU, China, Nov. 6, 2024 /PRNewswire/ -- "Hello, thank you for calling!" This familiar phrase is often heard when ...

the customer’s mind is on the "now." They need a solution that works immediately, with the promise of ongoing support. The “now” aspect of service sales is to provide the customer with ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

sales, receptionist, or phone operator jobs from home, we have you covered. Check out this massive list of remote customer ...