Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

"Individuals calling this fake support number will be greeted by an individual asking what product they are having issues ...

Ninety percent of questions, complaints and issues—approximately 3.5 billion customer interactions—are handled digitally ...

Ed McLaughlin, Mastercard's president and CTO, shares how the company uses cutting-edge technology and AI-powered ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

Generative AI (GenAI) is reshaping customer engagement in ways previously unimaginable. While it’s still early in its ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together with agents, data, analytics, and Customer 360 apps on one platform. Learn more at www.salesforce.com.

Two outstanding individuals and one team was honoured with customer service awards at the FN50 dinner, while the latest ...

GUANGZHOU, China, Nov. 6, 2024 /PRNewswire/ -- "Hello, thank you for calling!" This familiar phrase is often heard when ...

Samsung recently announced a new partnership with Assurant that will bring 300 new places to have your Galaxy product ...

The District Consumer Disputes Redressal Commission recently directed Ola Electric to pay Rs 1.73 lakh to Hyderabad resident ...