"Individuals calling this fake support number will be greeted by an individual asking what product they are having issues ...

Ninety percent of questions, complaints and issues—approximately 3.5 billion customer interactions—are handled digitally ...

Ed McLaughlin, Mastercard's president and CTO, shares how the company uses cutting-edge technology and AI-powered ...

Generative AI (GenAI) is reshaping customer engagement in ways previously unimaginable. While it’s still early in its ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

GUANGZHOU, China, Nov. 6, 2024 /PRNewswire/ -- "Hello, thank you for calling!" This familiar phrase is often heard when ...

In this business solutions article, Optimize WhatsApp customer support with a balanced approach. Learn how AI-driven chatbots ...