Looking to seriously up the loyalty level within your base of ever-expanding customers in the new year? Teach them something ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

A prerequisite for starting this type of business is to be a customer service specialist. While this does not mean that you must possess a specific certificate, it does mean that you must posses a ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

Customer service tools help small businesses manage customer inquiries more effectively. Choosing the right tool depends on ...

Good customer service is important ... When customers post recommendations online or speak positively about a business to people they know, this helps the business to build a good reputation ...

Heather's Housekeeping, LLC has been voted Best Customer Service—Home & Garden in the 2024 Best of the Red River Valley ...

Once you implement this service recovery framework ... sustainable competitive advantage. A satisfied customer will bring ...

We are very honored to have won and feel very grateful to have such a great customer base and team,” President and Owner John ...

Scott Cook, former director of eBay, has been credited with saying, “Instead of focusing on the competition, focus on the ...

Data and trust are at the heart of delivering efficient services and contributing to business longevity; however, inconsistent customer service can erode this progress. The latest UK Customer ...