Big corporations like Walmart don't always make it easy to get in touch. Here's how to find a real-live human to talk to.

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Anyone who has had to wait in line at a customer support desk or at a particularly busy grocery store has no doubt come to ...

We are very honored to have won and feel very grateful to have such a great customer base and team,” President and Owner John ...

A user keeps posting rude, insulting comments on our website, but our boss doesn’t seem inclined to do anything about it.

New research from Five9 highlights the delicate balance companies must strike between automated solutions and human ...

Data-driven, proactive suggestions provided by “recommenders” that create personalized experiences, are having a huge impact ...

Softbank-backed online shopping site Meesho has rolled out what it claims is the first GenAI-powered voice bot among Indian e ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...