and you’ll hear from eight leading solution providers offering insights on how to make sure your organization’s quest for delivering smart customer service is as productive and efficient as it can be.

By transforming customer service interactions, AI-powered digital solutions are prepared to improve every aspect of your business including online customer experience, loyalty, brand reputation ...

Excelling customer service has never been more important for businesses. Today, businesses are adopting AI-powered digital solutions to improve customer support operations and outdo their competition.

ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service Solutions, Q1 2024. Read this unbiased, third-party evaluation of vendors to see how you can equip ...

AI Can Be a Problem-Solver Arguably one of the biggest barriers to adoption of AI-powered customer service solutions is customers’ perception of online chat. Early iterations of chatbots left many ...

As the base LLMs get better, AI customer service should also get better and solutions like Decagon (alongside human reinforcement learning) should give companies more leverage over time.

These service gaps hinder a company’s ability to scale effectively. Kishandth Sivapalasundaram, a technical leader at Ujet, is at the forefront of developing AI solutions that resolve customer ...

According to a McKinsey report, AI will automate 25-30% of jobs in customer service, but the technology will also create new roles in AI supervision, data analysis, and customer experience management.

AI in action About 2 ½ years ago, NICE launched Enlighten AI for CX, a set of solutions to optimize self-service and customer-experience operations, improve engagement, and boost customer ...

enabling the company to meet the growing demand for AI-powered customer support solutions. With this funding, Decagon will also expand into new verticals and introduce additional modalities like ...