Question: What's your top tip for dealing with an angry client or customer online? Question by: Ashley "Understand why your client or customer is upset before providing any solutions. Empathize by ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

TOKYO, May 16 (Reuters) - Dealing with irate customers can be extremely stressful for call center workers but Japan’s SoftBank Corp thinks it has a solution: artificial intelligence-enabled ...