Question: What's your top tip for dealing with an angry client or customer online? Question by: Ashley "Understand why your client or customer is upset before providing any solutions. Empathize by ...

In the high-stress environment of a call center, dealing with angry and frustrated customers is a daily occurrence that can take a hefty toll on service providers' emotional resilience and health.

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Or more accurately, it can become an issue when customers are angry, frustrated or complaining and you don’t know how to deal with the situation positively. If we were discussing this topic a ...