It is not sympathy, which is feeling sorry for ... support services to get them through this tough time. Empathy is important in business because it strengthens your ethical decision making ...

Even if you think the other person will not be empathetic to your side of a discussion, if you model that empathetic behavior, you’re more likely to see the other person mirror it back.

“Usually when I go to officials, they think I want to ask for donations. All I want is empathy, not sympathy. Through CSR events, people want to distribute groceries to 100 people or clothes to ...