"Sapphie steps into the role of a customer service representative, bringing humor to her interactions!" ...

Customer service, while always important, has become more of a crucial differentiator in the eyes of consumers than ever ...

A customer service representative accused of stealing more than $600,000 from her employer was on Wednesday offered bail when ...

Digital transformation has significantly reshaped the banking industry, leading to numerous changes in how banks operate, ...

Initially, Target’s customer service chat told her to go to the store. The store then directed her back to the online representative. But after speaking to several different people in customer service ...

The City Hall Annex building has been closed since Nov. 5 due to an electrical outage, disrupting the plans of many San Angelo residents to pay their Water Customer Service bills. We spoke with a City ...

Customer support—be it one person at a small company or teams of people at multiple locations throughout the world representing a larger brand—is where “judgment day” occurs. A customer could be doing ...

The Miraval Berkshires, an all-inclusive resort in Lenox, Massachusetts, overcharges Dalia Hamzeh by $2,500. Now it is ...

NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for ...

While this month’s election will surely produce yet another single-party dominated state legislature, for Californians exhausted by our national duopoly, dissatisfied with our statewide monopoly and y ...

In a viral video with more than 185,000 views, Georgia woman Janna Banks (@thejannabanks) explains that as the worker was creating her cold concoction, his nose started bleeding from a scratch on the ...

The Circuits Assembly Service Excellence Award is highly regarded within the electronics manufacturing services (EMS) industry, honoring EMS providers and suppliers of assembly equipment, materials, ...