Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

Freshdesk is our top pick for the best help desk ... which software solutions may help meet your company’s customer support needs. Table of Contents Freshdesk » Pros: AI-based ticket routing ...

As many as 56% of IT workers 1 say the help desk ticket volume is up, according to a recent survey by software vendor Ivanti. The reasons include more software deployments, network reliability ...