Customer experience (CX) is the overall perception a customer has of a business, based on their interactions with the company ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

It's no secret that poor customer service can lead to disastrous experiences, affecting both individuals and businesses ...

Ed McLaughlin, Mastercard's president and CTO, shares how the company uses cutting-edge technology and AI-powered ...

Generative AI (GenAI) is reshaping customer engagement in ways previously unimaginable. While it’s still early in its ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

GUANGZHOU, China, Nov. 6, 2024 /PRNewswire/ -- "Hello, thank you for calling!" This familiar phrase is often heard when ...

PayPoint and Northern Ireland electricity supplier, Share Energy, are pleased to announce a new partnership that will provide ...

Hartzell Propeller is making a number of investments to further elevate its customer service experience. Hartzell’s mission is to deliver unmatched quality, ...

From home visits from the COO to having its own in-house technicians, Prism+ is winning hearts and awards.  Read more at ...

Speaking about Customer Service Week 2024 ... the theme of this week—it’s a promise we live by every day. “From providing accessible financial solutions to offering personalised support ...

The HR agency has developed contingencies if there is a surge of customer experience requests during the Postal Service Health Benefits System’s first open season, but a new report claims that those ...