Here's a look at the five-step recovery process, according to the LIFT Edge infographic ... and require only a few interactions. To find out more about how to handle complaints and get back on your ...

Step 1: Complain online, by phone or post within 30 working days. We circulate your complaint in full with all the other reaction we receive overnight for producers and managers to read and consider.

Arthur Goldberg, strategic advisor at Pro I Solutions, explores how harnessing complaints effectively can turn a persistent ...