The Rhode Island Turnpike and Bridge Authority (RITBA) recently transitioned to a new back-office system, causing longer-than ...

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Advancing AI solutions through strategic partnerships—discover how to enhance customer engagement and operational efficiency with cutting-edge technology.

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

The customer service landscape is on the cusp of a significant transformation driven by cutting-edge technologies and evolving customer expectations. Contact centers are not just about answering calls ...

MyRogers allows users to check the details of their appointments and easily reschedule them without needing to contact ...

As both Genesys and NICE push the boundaries of AI, automation, and journey orchestration, their technology feature sets and workflows are reshaping customer service technology.

“Effective contact management eliminates data silos, empowering sales, marketing, and customer service teams to collaborate,” says Fleurant. Your CRM is a primary location for all customer support and ...

THE INFORMATION technology and business process management (IT-BPM) industry can provide improved customer service through the use of artificial intelligence (AI) technology that neutralizes accents, ...