Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

Damaged or defective products are inevitable, but losing an angry customer because of it is not. How you handle the situation can make all the difference. Telephone etiquette tip #4: When you can ...

Based on a real lawsuit. Names have been changed to protect the innocent. Facts may not be 100 percent accurate. PART ONE: ...

In hundreds of emails to Go Public, customers say they're fed up with unexpected increases to their monthly internet, TV and home phone bills during their contracts. They started writing after ...

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

So they say they need more info from my doctor ... RiteAid will help customers manage their prescriptions by sending reminders by email, text or phone when prescriptions are due for a refill ...

You can book a restaurant reservation or a doctor’s appointment online ... Whereas if I screw up with a customer-service agent on the phone, I’ll never see that person again.” When that happens, ...

If it’s possible to be eye-rolled off the planet, I nearly suffered that fate this week, when I mentioned to my 11-year-old daughter that I was consulting with a doctor/filmmaker for a story on ...

There has been one death in a severe E. coli outbreak that affected dozens of people. That victim lived in Grand Junction, ...

Emma Reid (played by Dido Miles) is not happy about the way Zara Carmichael (Elisabeth Dermot Walsh) has handled things at The Mill on Doctors ... when she receives a phone call from Zara asking ...

A Waffle House customer grew increasingly agitated while waiting on his food and shot one of the employees, according to investigators in North Carolina. It happened around 12:40 a.m. on Friday, Sept.