A call center is a centralized department designed to handle phone calls from current and potential customers. Call centers can be inbound call centers and/or outbound call centers and be located ...

A RingCentral sales advisor will contact you within 24 hours Thinking of switching to a modern CCaaS solution? You’re not alone. More and more companies are discovering the huge benefits to be gained ...

Think back to a time you had a bad experience with a brand. Maybe they lost your order, or a representative was rude to you when you asked for help. Or maybe they just never responded to your question ...

A RingCentral sales advisor will contact you within 24 hours In the digital age, customer service is proving more important than ever and virtual call centers are playing a starring role for many ...

At the heart of every successful customer-facing business is contact center software that makes delivering exceptional customer service look effortless. Embrace technology, enable remote working, cut ...

Meanwhile, the Automatic Call Recording (ACR) option enables you to record incoming and outgoing calls automatically. When this call recording feature is active, there's no need to worry about missing ...

The level of support and overall experience your call center provides to customers is vital. It’s essential to maintaining a good relationship with them and keeping a positive reputation amongst your ...

Running a successful business is no walk in the park. This is especially true today. In the face of ever-changing business administration tools, marketing tactics, and employee expectations, you’ve ...

If you’re looking for alternatives to FaceTime for you and your business, you’ve come to the right blog. The popularity of video calling has skyrocketed this year, and chat apps like FaceTime are ...

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms, and your custom channels. Improving customer loyalty while decreasing customer churn ...

A RingCentral sales advisor will contact you within 24 hours Phone calls have always been a part of business communications. From the invention of the telephone to the development of various ...

Use this cloud phone to call, fax, text, conference, and hold online meetings from anywhere and on any device. With RingCentral Phone, you can manage your phone system directly from your preferred ...