Your bank can’t reverse a successful credit card dispute nearly a year after confirming a positive resolution. So why did Nusenda backtrack and surprise this customer with a $16,544 recharge long ...

Here's a startling tale of a bank's mishandling of a credit card dispute. Why was this customer hit with a $16,544 reversal ...

Shocking story of a customer billed $1,638 for repair costs on a rental car he never drove. Discover what happened and how we ...

Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance. One former NCL customer recently ...

Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance. One former NCL customer recently ...

Taking an Arctic cruise under the Midnight Sun from Norway to Greenland is an experience you’ll never forget. Until recently, Greenland has managed to stay under the radar as a hotspot for travelers.

If you arrive in a foreign country without a valid passport in your hand, you’re going back home. That’s guaranteed. But sometimes, that’s not all that happens, unfortunately. Here’s how a simple ...

Could you get sent to collections over a $1,638 repair bill for a rental car you never drove? It happened to this Hertz customer. Hertz will never ask customers to pay for their car rental with a gift ...

Taking an Arctic cruise under the Midnight Sun from Norway to Greenland is an experience you’ll never forget. Until recently, Greenland has managed to stay under the radar as a hotspot for travelers.

Many cruise ship passengers aren’t even aware that getting banned forever from their favorite line is possible. I’m here to tell you that cruise lines are more willing than ever to blacklist ...