Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone.

"When I was doing social media, it was almost like I was playing a character," Warren tells PEOPLE exclusively of ... "It's always been for me... It's therapy," shares Warren, who often pens ...

Yes, the human element of the customer journey is a vital cog. Real-person communication lines can create a level of understanding, empathy, and trust that an automated response can’t.

Rep. Nancy Mace has introduced a measure that would prevent transgender women from using female restrooms in the Capitol, ahead of Rep.-elect Sarah McBride of Delaware becoming the first out ...

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