Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.

"With trembling hands, I started reviewing every record from Mair’s case that I could find. I discovered she had lied to me ...

By MELISSA RAYWORTH Last year, when Lauren Haydel began her first sober holiday season, she wondered how difficult it would ...

An off-duty NYPD school safety agent was accused of shoplifting in Manhattan on Thursday, sources told PIX11 News. Ameesha ...

Add articles to your saved list and come back to them any time. Cricket Australia’s fantasy competition for the Big Bash League has been hit by a dispute over intellectual property, after player ...

Three people are dead and others are injured after a shooting Monday at a private Christian school in Wisconsin, including a ...

The THR Icon opens up about his difficult childhood, how acting saved him and which Logan Roy kid he’d like to spend Christmas with.

Instead of compassion or good cheer, service sector workers often encounter rude behavior from frazzled shoppers, irate ...