FoneMate owner Hank Zheng says a customer attacked him in front of his wife and baby when asked for proof of purchase on a faulty phone.

The customer claimed to have bought it a few months earlier, and asked for a refund. Zheng said the store offered a six-month warranty and offered to look at the phone and replace it if necessary.

A Nigerian lady who makes footwears has shared the unexpected DM she received from a customer According to her, she delayed the customer's order unintentionally and the customer reacted by sending an ...

It gets exhausting answering the phone constantly and working with people because they're frustrated. It gets hard, but I don't mind it.” She says the most valuable traits for someone in a customer ...

We may earn a commission from links on this page. Currently, these are only allegations, and it’s entirely possible that by the time the smoke settles, the courts will clear 1 Way owner Chase ...

Maintain a calm demeanor, using a steady voice and body language to convey empathy. How do you handle upset customers in your line of work? Feel free to share your strategies.

A family has been left feeling “helpless” after a violent in-store attack in their Hastings phone repair shop that was captured on store security cameras. Police are investigating after FoneMate owner ...

Elena Wang and Han Zheng have been left feeling helpless after a violent in-store attack in their phone repair shop FoneMate ...

The comic actor gets so angry that he snatches the journalist's phone by the end of the video. In this video going viral on the internet, a journalist can be seen asking Rajpal a question about ...

Dealing with angry customer emails can be tough. Here are some tactics to make it better. Anyone can write, of course, they can. However, crafting exceptional copy can be difficult – especially if you ...