Do you dread logging your phone calls, and struggle to find caller information? Upsert® Call Center for Avaya Cloud Office is a SugarCRM plug-in that was designed to boost productivity by reducing the ...

CMS will give less weight to call center metrics in future Medicare Advantage star ratings, according to a top CMS official. Speaking at the Milken Institute Future of Health Summit on Nov. 13, Meena ...

CMS' update to Sam.gov was short and to the point: "Effective immediately, Solicitation 75FCMC24R0010 for Contact Center Operations (CCO) is hereby cancelled. This project will not be re-solicited ...

The incumbent Maximus filed a lawsuit after the Centers for Medicare and Medicaid Services put a labor harmony agreement into the solicitation, but CMS has essentially ended the argument.

AI in call centers isn't just the future — it's now ... The unique solution combines multiple Watson applications in a single conversational assistant and runs on the IBM cloud, while the ...

Call centers, like this one in Bangalore, India, may be contributing to deteriorating service ... [+] quality in US healthcare. When I worked in a primary care clinic, I cared for a panel of patients.

The Digital Transformation Center Nigeria has launched a “Call for Application” for digitalisation experts to join the “Digitalisation Consultants Capacity Building Program”. This program ...

AI-powered call centers in South Africa are revolutionizing customer service by integrating cutting-edge artificial intelligence to enhance operational efficiency and improve customer experiences.

Make sure every call you get, gets answered.

Effective January 1, 2025, in accordance with the Centers for Medicare & Medicaid Services (CMS) application fee requirements, MaineCare’s provider enrollment application fee will increase to $730 per ...