based Avaya. Avaya AI Routing with Afiniti AiRoy in the call center will help businesses improve customer interactions and employee engagement by pairing customers with the right contact center ...

The fourth product to go is Avaya's Contact Center Express, in favor of Nortel's CC 7, which Avaya will now use as its principal midmarket call center offering. Elements of Contact Center Express ...

Your Avaya desk phone can perform some pretty advanced tasks if ... From the Phone screen, select your active call if not already on that line. Press Conf. Dial the telephone number, or call the ...