A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Find out more about FEMA's plan to award a call order for contact center support under the Outsourced Contact Center Contract, or OC3, blanket purchase agreement.

The Federal Communications Commission voted Thursday to require that all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. Cellphone carriers will ...

The police department said the 12-year-old was booked on two counts of carrying a concealed weapon and was taken to a Juvenile Assessment Center. Police released the 911 call on Wednesday ...

Call centers are feeling the effects of Japan's labor shortage, which is making it hard to find and train staff. But help is on the horizon: IT firms are developing AI-based tech that can help ...

A federal watchdog said MA insurers' diagnosis practices are driving improper payments, but the Centers for Medicare and ...

Vice President Kamala Harris on Tuesday said it’s OK to call Donald Trump’s campaign fascist during an appearance on radio host Charlamagne tha God’s show. The Democratic nominee joined the ...

Democratic Rep. Gregory Meeks won reelection to a U.S. House seat representing New York on Tuesday. He defeated Republican Paul King in a rematch from the 2022 election. Meeks is the ranking ...

The U.S. Small Business Administration (SBA) has partnered with the Florida Small Business Development Center (SBDC) at Hillsborough County and SCORE, a nonprof ...

Note: This review specifically covers the multiplayer of Call of Duty: Black Ops 6. For our thoughts on the other modes, see our single-player campaign review and our Zombies mode review in progress.