Tigran Safari, Client Success Manager AI isn’t some far-off sci-fi concept anymore. It’s here, and it’s coming to a bank near you! Listen to the latest from Tigran Safari and Chris Clements on this ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

The pace of technological innovation has significantly raised customer expectations. People today demand seamless, personalized, and efficient service. However, traditional customer service models ...

UPDATE: Oct. 10, 2024, 2:15 p.m. EDT This article has been updated to include details of how to contact Amazon customer service following October Prime Day 2024, plus some of the deals still live ...

If you’re looking to develop any kind of project, understanding how to talk and empathize with your audience is an essential ability. This session will give you the opportunity to practice asking good ...

you’ll know that excellent customer service teams aren’t born that way. Learning and training are at the heart of teams who are united in vision, strive for excellence and deliver the best ...