It's no secret that poor customer service can lead to disastrous experiences, affecting both individuals and businesses ...

Hertz has issued yet another apology for trying to overcharge a customer. After asking drivers who rented electric cars to ...

KFC has officially opened a new restaurant at Stuart Park, neighbouring Darwin in the Northern Territory. The latest KFC restaurant is led by Vernadette Tan who has been with KFC for 10 years. Jenny ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

As an entrepreneur, reaching a revenue ceiling can feel discouraging. When your sales are stagnating it’s often a sign that ...

Robert Goulder and Joseph J. Thorndike examine former President Trump’s and Vice President Harris’s proposals to exempt tips ...

You might think that building a loyal customer base in the cleaning industry is all about offering the best services or lowest prices, but there's a deeper secret to uncover.

The ranking has been drawn up from a Which? survey of more than 2,000 members. They rated international hotel brands across ...

A waitress has shared a little-known trick she uses to make sure customers leave her a bigger tip after they pay - and it's ...

When Company Z builds an AI model, it must be wary of overfitting. This problem occurs when the model overfits the training data and cannot generalise well to new data. A model that knows a few users ...