As fintech firms continue to expand globally, one of the most complex challenges they face is navigating data localization ...

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

Businesses are rapidly adopting AI solutions to streamline interactions, handle vast amounts of customer inquiries, and offer ...

Artificial Intelligence continues to shape various industries, with new and improved algorithms emerging each year. In 2024, ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

When a crisis strikes, a brand's response can make or break its reputation. Learn from the best and worst of crisis ...

Seattle's SDCI updated its phone system to include in-language support and triage staffing for better customer service.

Large language models (LLMs) have made remarkable strides in natural language processing (NLP), enabling a multitude of applications ranging from automated customer service to advanced content ...

Generative AI has quickly moved from a promising technology to a transformative force across industries. In 2024, this technology is reshaping businesses in inn ...

Apple AI launches, Anthropic's AI can control your device and a bank introduces new tools for solopreneurs and small businesses.

A Go Public investigation into telco contracts has prompted hundreds of frustrated customers from all the big providers to ...

The solution to the White House’s crackdown on these bots isn’t for businesses to abandon AI—it’s to evolve it.