Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

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Global toymaker Lego is opening a new office in metro Phoenix where they invite employees to have "imagination." Here's what ...

Negative customer feedback can provide businesses with invaluable insight into missed opportunities and inefficient processes.

A woman was left baffled when a customer made what she thought was an unreasonable demand of her in the workplace – and the ...

In fact, the text of the announcement identifies specific problems customers are asking political leaders to fix when it ...

American business is delivering one of history's greatest revolutions in customer convenience -- except in our industry, the ...

One Redditor was curious about how shoppers have used the Costco return policy and whether they've been successful.

Appearance equals attitude. What I learned from running a call center years ago and how that applies to today's workplace.

Brian made a lot of waves earlier this year when he started talking about something called “founder mode” — or at least, when ...

CNBC Select has chosen the 10 best mortgage providers based on affordability, credit requirements, customer service and more.

Medibank has launched a new “geofence” to divert calls from customers to staff who are based nearby, rather than a ...