Global toymaker Lego is opening a new office in metro Phoenix where they invite employees to have "imagination." Here's what ...

A 20% uptick in revenue and subscription revenue made for a solid quarter for HubSpot yesterday as the firm emphasized its AI ...

Negative customer feedback can provide businesses with invaluable insight into missed opportunities and inefficient processes.

Real-person communication lines ... To support this, the customer experience has to complement the broader mechanics of the healthcare service. Without a human-first, streamlined service for ...

In fact, the text of the announcement identifies specific problems customers are asking political leaders to fix when it ...

Medibank has launched a new “geofence” to divert calls from customers to staff who are based nearby, rather than a ...

Public bicycles and scooters provide a practical, environmentally-friendly solution for getting around in cities. As more people adopt this convenient mode of transport, knowing the rules of the road ...

Appearance equals attitude. What I learned from running a call center years ago and how that applies to today's workplace.

The owners of Cabest Jewellery, a jewellery shop in Adabraka, a suburb of Accra, have pledged to reimburse a customer for the GH¢7.5 million stolen from him in a recent armed robbery. The incident ...

They needed to take a step back and look at the whole circumstances leading up to the situation,' says lawyer offering tips ...

Consumer trust in companies is at a record low – but artificial intelligence (AI)  is raising the stakes for brands, according to Salesforce’s latest State of the AI Connected Customer research. Today ...

Fanatics also has daily odds boosts and arguably the best rewards program around. Bettors earn FanCash with every wager, ...