Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

Service industry employees universally rejected this question that was thrown upon them, and shared their opinions with their ...

PetMed Express, Inc. ( NASDAQ: PETS) Q2 2025 Earnings Conference Call November 6, 2024 4:30 PM ET Reed Anderson - Investor Relations, ICR Sandra Campos - Chief Executive Officer and President Robyn ...

Much of the customer communication can be pre-programmed to answer questions or even book and confirm appointments thus increasing the efficiency of the client encounter. Employees are useful in this ...

The City Hall Annex building has been closed since Nov. 5 due to an electrical outage, disrupting the plans of many San ...

Increased Retention: Growth paths reduce turnover by showing employees they can progress in their careers and grow within the company, rather than feeling "stuck" in entry-level roles or experiencing ...

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...