Much of the customer communication can be pre-programmed to answer questions or even book and confirm appointments thus increasing the efficiency of the client encounter. Employees are useful in this ...
Increased Retention: Growth paths reduce turnover by showing employees they can progress in their careers and grow within the company, rather than feeling "stuck" in entry-level roles or experiencing ...
One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...
If you have a concern or issue regarding the service you received or about an aspect of Engineering & Construction Services, you can do the following: For a City of Toronto-led Construction-related ...