Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

"Individuals calling this fake support number will be greeted by an individual asking what product they are having issues ...

Ninety percent of questions, complaints and issues—approximately 3.5 billion customer interactions—are handled digitally ...

Ed McLaughlin, Mastercard's president and CTO, shares how the company uses cutting-edge technology and AI-powered ...

Generative AI (GenAI) is reshaping customer engagement in ways previously unimaginable. While it’s still early in its ...

Samsung recently announced a new partnership with Assurant that will bring 300 new places to have your Galaxy product ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

GUANGZHOU, China, Nov. 6, 2024 /PRNewswire/ -- "Hello, thank you for calling!" This familiar phrase is often heard when ...

Two outstanding individuals and one team was honoured with customer service awards at the FN50 dinner, while the latest ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

The Bank's tie-ups are also intentional and carefully crafted to enhance convenience for its customers. Whether it's seamless ...

Some 46 per cent of financial service businesses wished they had gained greater board level leadership and representation on customer outcomes in the first year of consumer duty compliance.