ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

Some 46 per cent of financial service businesses wished they had gained greater board level leadership and representation on customer outcomes in the first year of consumer duty compliance.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together with agents, data, analytics, and Customer 360 apps on one platform. Learn more at www.salesforce.com.

Two outstanding individuals and one team was honoured with customer service awards at the FN50 dinner, while the latest ...

All in all, HubSpot’s October 2024 updates are providing more seamless integrations, improved automations and better tools for sales and support teams. With features like flexible email design and ...

The idea of a long-term test is that over a period of weeks and months, we learn new things about the vehicles we’re running.

Traka will provide dedicated resources to a growing number of Canadian companies that are prioritizing key and asset management solutions.

Tahjae Welch has risen from an entry-level position all the way to Store Manager at the MarketPlace, with the company noting ...

Signage and Directions: Customers with old Vistara tickets will be directed to help desks or Air India customer support staff ...

Prince Sterilization Services CEO Daniel Prince and President Derek Prince will remain owners and continue to run the ...

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

Meralco continues to exhibit exceptional service, bolstering its commitment to innovation to enhance value for its customers and stakeholders.