Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

Ed McLaughlin, Mastercard's president and CTO, shares how the company uses cutting-edge technology and AI-powered ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

Ninety percent of questions, complaints and issues—approximately 3.5 billion customer interactions—are handled digitally ...

"Individuals calling this fake support number will be greeted by an individual asking what product they are having issues ...

However, we may still face technical problems you can't solve with their posted resources. So, to ensure everyone receives the best technical support and customer service, we've devised a guide ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

Some 46 per cent of financial service businesses wished they had gained greater board level leadership and representation on customer outcomes in the first year of consumer duty compliance.

GUANGZHOU, China, Nov. 6, 2024 /PRNewswire/ -- "Hello, thank you for calling!" This familiar phrase is often heard when ...

The HR agency has developed contingencies if there is a surge of customer experience requests during the Postal Service Health Benefits System’s first open season, but a new report claims that those ...

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