Flying has gotten worse over the years — and so have passengers. An inside look at how aviation workers deal with angry ...

A FLIGHT attendant has revealed the clever secret phrase she uses to shut down rude passengers. The cabin crew veteran has ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

In the high-stress environment of a call center, dealing with angry and frustrated customers is a daily occurrence that can take a hefty toll on service providers' emotional resilience and health.

Thank you very much... Honestly, they can't open their eyes. It's the deal with them today. Jet lag. Jet lag is tough around here." The 28-year-old eventually finished the session in P6 ahead of ...

MrBeast so wishes he had not entered that burger deal! That’s one of the takeaways from a series of angry and regretful messages sent by YouTuber Jimmy Donaldson ... To recap: The YouTuber sued ...

PENTICTON - An unhappy bank customer in Penticton became so upset the police were called to deal with the man. Cpl. Don Wrigglesworth says officers were dispatched to the Scotiabank on Main Street ...

Angry customer unleashes fury on hair vendor, accusing her of selling fake wig, and blasting her family in a viral video.