Artificial intelligence came of age in 2024, helping to decode the mysteries of ancient scrolls, whale vocalizations, the ...

The U.S. Senate on Friday passed the Truth and Healing Commission on Indian Boarding School Policies Act of 2024 . Action is ...

Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...

The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

Speaking at SBC Summit Lisbon, Giovanni Bertoli, Co-Founder and CEO of WSF Odds, detailed how player props are not just the ...

The European Betting and Gaming Association (EGBA) has called for Austria to change its “outdated” online casino gaming ...

Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Christian ministry group ATLAS of West Central Minnesota and director Terry Norling are staging a new play based on the story ...

Q3 2024 Earnings Conference Call December 17, 2024 6:00 AM ETCompany ParticipantsHelen Jing Zhu - Investor RelationsSheng ...

Good day, and welcome to the Ciena fiscal fourth quarter and year-end 2024 financial results conference Call. (Operator Instructions) Please note this event is being recorded. I would now like to turn ...

(RMS) has promoted John Wainman to Supervisor and Sabreanna Sinclair to Call Center Trainer and Quality Administrator, in its QualiSight qual research facility. QualiSight is in central New York state ...