The key strategies I use are : 1. Acknowledge Their Feelings: Validate their emotions by acknowledging their frustrations, using phrases like, "I understand how disappointing this must have been ...

In our column that takes you inside the world of media we examine why fast food chains are looking to the past to get your ...

A video gaining attention on a popular social media platform, TikTok shows an angry customer venting her frustration at a… ...

According to AAA and TSA, 2024 Thanksgiving travel broke records as 80 million people traveled for the holiday. NewsNation’s ...

I’ve been working as a hostess in a restaurant for about eight months. I’ve had my share of angry customers, but a recent encounter was the last straw. Let me give you the context: Saturday ...

A chance meeting in December 2017 plunged Zoë Kestan, a downtown “it” girl and social media star, headlong into an ...

You can download it to your Kindle now and pre-order a hardcover. (ICYMI, pre-ordering books is a huge help to authors!) Get ...

I asked members of the BuzzFeed Community to share the dumbest things a customer has ever asked them. After reading hundreds ...

A Nigerian lady who makes footwear has shared the unexpected DM she received from a customer According to her, she delayed the customer's order ... HAIR BY SONIA said: "Person wa o go show my balcony ...

Aamir said, “I have found the scene really funny. I have not seen that film but I have seen that scene. You get clips nowadays on Instagram and all that so I ended up seeing that scene it's ...

Ticketmaster is constantly being blamed for the sky-high costs of concert tickets. It seems necessary to issue another ...