This can be a huge mistake, since good customer service isn’t just important – it’s absolutely vital. People will always remember if your customer service was really great or really terrible.

Google's release of Customer Engagement Suite with Google AI signals a strategic step to strengthen its position in the ...

CNBC's Andrew Ross Sorkin sits down with Amazon Founder Jeff Bezos at the New York Times' DealBook summit. Crowds gathered to ...

If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their internet options.

An X user shared quite a striking review she came across on the app. She mentioned that an Uber driver's profile carried a ...

As she arrived to work one Monday morning, Graff was met by employees, family and corporate officials who told her she was ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

A recent review of customer ratings by price monitoring website Pricelisto has found Andy's Frozen Custard takes the top spot ...

Following a failure to meet targets over a period of months and a U-turn on plans to significantly scale back telephone ...

I’m curious how you think about surprise and delight, building customer loyalty, and the ROI around trying to build loyalty? Singh: What’s well understood is good service, good experience ...

Imagine trying to accomplish something specific and using your product or service to do it. This is a deep dive into your ... When you bring in the right customers who value your offer and stick ...

One of the most popular work-from-home job categories on FlexJobs is customer service—and with good reason. Most customer service careers can be performed from a home office, using the internet and ...